WHEN WILL MY ORDER SHIP?
After an order has been placed, it is promptly sent to our warehouse where we will prepare your order and send it out in 2-3 business days (if your order was placed on weekend, it may take up to 3-5 days to prepare your order before shipping it out). Below are expected delivery times based on your location.
Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.
US Shipping Time Estimates: 2-4 weeks
International Shipping Time Estimates: 2-5 weeks
HOW DO I TRACK THE STATUS OF MY ORDER?
Once you have received your shipping confirmation, you will be able to check the status of your order in the "Track Order" page. Simply enter your order number and Email and it will display the estimated arrival time.
WHAT IS YOUR REFUND POLICY?
Please read our full refund policy here.
I ORDERED MORE THAN ONE ITEM BUT DIDN'T GET MY WHOLE ORDER
Sometimes we may ship multiple items from different warehouses so it is common that you will receive two or more separate packages. Please contact customer support - firstname.lastname@example.org if you have any concerns.
WHO IS RESPONSIBLE FOR CUSTOMS DUTIES?
If applicable, any Customs Duty is the responsibility of the buyer. Please note, most of our orders will not be shipped from your local country. It is the buyers responsibility to determine if a Customs Duty will apply.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Visa, Mastercard American Express, Discover and Apple Pay.
CALCULATING YOUR ORDER COST IN A FOREIGN CURRENCY
The prices you see on the site are automatically converted and listed in your local currency, but charged in US dollars. If you are from United Kingdom you will see prices listed in GBP, but the actual price for the item is in US dollars.
The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates. The following web page features a quick, easy and free foreign exchange rate calculation using up-to-the-minute exchange rates: XE.com – Foreign Exchange Rate Calculator.