WHEN WILL MY ORDER BE SHIPPED?
After an order has been placed, your candle is made to order, then we ship the item within 1-5 business days with USPS courier and the tracking number will be emailed to you.
HOW DO I TRACK THE STATUS OF MY ORDER?
Once your order has been shipped you will receive an email with the tracking details to follow your orders movements.
MY PACKAGE ARRIVED DAMAGED, WHAT DO I DO?
Email a photo of (1) the damaged item and (2) the package as you received it to firstname.lastname@example.org and we'll send you a replacement ASAP.
WHAT IS YOUR REFUND POLICY?
Please read our full refund policy here.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept PayPal, Visa, Mastercard, American Express, Discover and Apple Pay.
I LIVE OUTSIDE THE USA, CAN I PLACE AN ORDER?
At this stage we are only shipping within the United States.
WHY DO WE USE SOY?
100% soy is natural, renewable, non-toxic, biodegradable and burns longer and at a cooler temperature than paraffin wax.
WHAT DO YOU USE TO FRAGRANCE YOUR CANDLES?
Our candles are made with premium phthalate-free fragrance oils which are developed for performance in soy wax and adhere to RIFM and IFRA standards for safety and purity.
WHERE ARE THE CANDLES MADE?
All candles are individually hand poured and made in Florida, USA.
WHAT IS THE WICK MADE OF?
All candle wicks are constructed from natural ring-spun cotton. They do not contain zinc, lead, or any other metals. All of our pretabbed candle wicks have a natural wax coating