The Company does not accept returns or refunds on any products once the product is delivered to the carrier.
If a product or service offered on the company site arrives damaged or non functional we will send out a replacement after you send a video of the fault to firstname.lastname@example.org with your order number within 5 days of delivery.
If a product is lost in transit (not delivered within 60 days according to the carrier) provided your delivery address is correct we will send out a replacement at no cost. Note: If the carrier states the item is delivered then we will treat it as such. No replacement will be sent for address errors made on your behalf.